Photo on screen by Emrank
We didn’t like the AT&T Quickfire when we first saw it, and we didn’t really like it once we’d given it a full review, either. Turns out, AT&T doesn’t like it too much, either. We’re not sure if some horrible flaw was discovered or if they’re just not selling well enough, but AT&T has killed the product indefinitely citing failure to meet “performance expectations”. With dealers being told to “quarantine all existing inventory” and customers requiring exchanges being offered alternative products, we’re guessing it’s the first one.
Check out the full email sent to AT&T internalites after the jump.
Full email, via Engadget:
Product Advisory: PCD Quickfire GTX75 Stop Ship / Stop Sell
START AND END DATE: February 22, 2009
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OVERVIEW: AT&T has received reports that the Quickfire GTX75 is not meeting AT&T’s minimum performance expectations and all sales should be immediately suspended.The affected SKUs are:
· 64941 Quickfire Silver
· 64940 Quickfire Orange
· 64942 Quickfire Green
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CRITICAL, MUST KNOW/MUST DO:
Customer / Embedded Base: Standard under 30 day and over 30 day return and exchange policies apply. Customers requiring an exchange should be offered a comparable substitution.Existing Product: Stop shipping and stop selling all existing inventory of the Quickfire GTX75.
New Product: TBD
Distribution Center: Stop shipping and quarantine all existing inventory.
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CHANNEL INSTRUCTIONS: All Channels should stop selling the Quickfire GTX75 immediately and quarantine all existing inventory pending additional updates. This quarantine includes demo units. Do not return unsold inventory to the AT&T Returns Center until instruction is provided.Dealer: Stop selling the Quickfire GTX75 immediately and quarantine all existing inventory.
Customer Returns and Exchanges: Standard under 30 day and over 30 day return and exchange policies apply. Customers requiring an exchange should be offered a comparable substitution.
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TRAINING
Please read the entire Product Advisory to ensure a proper understanding of the issue.
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ACCOUNTABILITY/RESPONSIBILITY:
Distribution Centers: Stop shipping and quarantine all existing inventory.Channels/Markets: All Direct Channels and the Dealer Channel should stop selling the Quickfire GTX75 immediately and quarantine all existing inventory, pending additional updates.
Returns Processing Center: Adhere to Standard Returns Processes.
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Excellent picture.
Ok. I know a ton of people who have this phone but I REALLY want to know if it’s worth getting as a new phone. The phone I have now is the “LG Shine” and I keep getting told that it’s a waste to het a new phone since i have a perfectly good one.
I would stay with the shine. My mom has it and it is the best phone she has ever had. The quickfire is a joke and I wouldn’t waste your money. I also know many people who have this phone but they all say, like me, that it was a mistake.
Could this be something to do with the phone taking iPhone market share? At this point I would expect Apple can flex some muscle when it comes to AT&T.
I’m curious about what this will become. Obviously this was a big investment, I’m sure those chips and LCD screens are being used for something over at AT&T…
I just came across this site. I just ordered this phone today online at At&T, How is this possible if this phone has been pulled. I’m not sure what I should do now?? It is August 30th. How can they sell something that has been pulled off the shelves??
just becuase it isn’t in the stores anymore does not mean that they are not going to try and get rid of all of their stock. I have been having problems with mine since I got it and they kept sending me new quickfires and they all have the same problem. They are going to keep selling them on the internet until they are all gone.
I bought this phone a few weeks after they set it loose. They didn’t call me to let me know it was being taken off the market and only sent me a new phone charger for it. It is the worst phone I have ever had and I would not buy it if I were someone thinking about it. The touch screen is a joke. The battery does not last at all. I have to charge mine at night and during the day and I did what they told me to to prolong the life of your phone.