The latest 2009 JD Power Consumer Smartphone Satisfaction Study numbers are in. And the winner is … the iPhone. Apple’s device nearly swept every category, with top marks in operating system, features, ease of operation, physical design and overall satisfaction. In fact, the only device it didn’t receive the highest marks in was “battery aspects.”
Looking at the chart, all of Apple’s rivals in the smartphone field were middling. HTC, Motorola, Palm, RIM and Samsung had mostly 2 or 3 stars across the board where Apple had 5. LG faired second best with 4 stars across the board expect for operating system, where it got 3.
